Refund & Returns Policy
Refund & Returns Policy
Your satisfaction is our priority. If a product isn’t right for you, you can request an exchange or a refund under the following conditions.
Return Window
You may request an exchange or return within 14 days of delivery.
Eligibility
- The item must be unworn, unwashed and in its original condition.
- It must be in its original packaging with all tags attached.
- Your order number or proof of purchase is required.
For hygiene reasons, socks that have been worn, washed or had their tags removed cannot be returned.
Defective or Wrong Items
If you receive a defective item or something different from what you ordered, contact us within 48 hours of delivery with a photo and we will exchange it or issue a full refund including shipping.
How to Return
- Contact us via WhatsApp or our Contact page with your order number.
- We will arrange a pickup from your address or guide you on how to send it back.
- Once the item is inspected, the refund is issued within 7–14 business days to the original payment method.
Shipping Costs
- Defective or wrong item: we cover all shipping costs.
- Change of mind or size: return shipping is paid by the customer.
Exchanges
Items can be exchanged for another size or colour subject to availability, under the same conditions above.